CANCELLATION & MISSED APPOINTMENT POLICY
We know that life can be hectic and things change! So we have created a cancellation policy that we believe is fair for you and us. Please read and ensure you are happy with the terms of your before you book.
We have a 72 hour cancellation policy and 48 hour reschedule policy. If you would like to cancel your appointment or reschedule, please notify us (via email, text message or phone call) at the soonest opportunity. If you cancel you may be due to pay the full amount if you cancel (within 72 hours or reschedule (within 48 hours) you will be asked to pay the full amount and pay all future appointments in advance. If you do not show up to your appointment you will be charged in full, this amount will not be refundable or transferable (this cannot be used as a credit to rebook).
If you cannot attend because you have coronavirus symptoms or are living with someone who has, you can move your appointment to a later date when you have finished isolating. Please contact us as soon as possible in this instance. You will not be charged if you cancel or rearrange your appointment due to coronavirus.